AH One

At Android Homme, we are committed to providing a seamless and luxurious shopping experience, including a hassle-free return and exchange process. If you’re not completely satisfied with your purchase, you may return or exchange your product(s) for a full refund within 30 days of purchase date.

Return Policy

• Return request must be submitted within 30 days of purchase date.
• Items must be unworn, in their original condition, and returned in the original packaging.
• Products shipped with a security tag must have the tag intact. Returns without the security tag or with a damaged tag may not qualify for a refund.
• Shipping costs incurred during the original purchase or return process are non-refundable.
• All return approval or denial decisions are final and not subject to escalation.

Free Return

We provide free return shipping labels for eligible orders that meet the following criteria:

• The order was shipped within the United Kingdom or the United States.
• The product was purchased at full price.
• The total product value exceeds £200.

How to Return or Exchange an Item?

1. Access the Returns Portal.
   • Visit our Returns Portal.
   • Enter your Order Number and Email Address.
2. Select Items for Return or Exchange.
   • Choose the item(s) you wish to return and indicate whether you’d prefer a refund or an exchange. Items can only be exchanged for the same product in a different size.
3. Generate a Return Label
   • We provide free return shipping labels for eligible orders.
   • If you do not meet the criteria for a free return shipping label, you can choose to ship using a return label provided by us for an additional fee (available only for returns within United Kingdom and United States), or opt to use your preferred carrier to return the package on your own. If you opt to receive a return label from us, please note that each label can cover up to two items. If you're returning more than two items, don't hesitate to reach out to us.
4. Prepare Your Package
   • Ensure that there are no other tracking labels attached to your package.
   • Securely pack your items in a shipping box (you may reuse the original shipping box).
   • Print your confirmation of purchase email or RMA and include it inside your return package to ensure we can identify your return upon delivery. Please note that returns are identified by the order number. Ensure your order number is clearly displayed on the return label or included inside the shipping box.
   • Attach the shipping label to the box, ensuring it fully covers any previous delivery address and barcode.
   • Do not affix the mailing label directly to the product’s original packaging.
5. Drop Off Your Package
   • Take your parcel to the nearest authorized drop-off location for the designated carrier.
6. Inspection & Refund or Exchange
   • Once your return arrives at our facility, a product specialist will inspect the item(s) to ensure they meet our Return Policy. Returns may take 5-10 business days to arrive at our fulfillment center and be processed for a refund.
   • If approved, a refund will be issued to your original payment method. Please allow an additional 2-10 business days for the refund to post, depending on your financial institution. If you selected an exchange, the replacement item in your chosen size will be shipped.

For further assistance, please don’t hesitate to contact us.