F.A.Q.

Find answers to the most common questions about our products and policies. If you need more help, feel free to reach out to our support team.

Where is Android Homme from?

Founded in 2008 in the heart of Los Angeles, Android Homme is more than just a brand—it's a movement, reprogramming luxury streetwear that blends high design with bold expression.

Since its inception, Android Homme quickly evolved into a global name, yet our West Coast DNA remains deeply ingrained in every pair of footwear. Discover more about who we are by exploring our story.

Why are Android Homme sneakers considered luxury sneakers?

Every piece of Android Homme premium footwear is designed with a dedication to luxury in mind. Each pair is thoughtfully constructed using equipoised proportions and a range of opulent textures and fabrics.

Does Android Homme offer free shipping?

Yes, Android Homme provides free shipping on select orders to specific countries.

For full details, please visit our Shipping page.

Does Android Homme offer international shipping?

Yes. Shop globally with ease and confidence! All duties and taxes are transparently displayed at checkout, so you’ll know exactly what you’re paying for upfront.

Every parcel is shipped with duties delivery paid, ensuring seamless delivery without hidden fees, surprises, or additional charges on arrival. Enjoy a smooth and worry-free shopping experience with no unexpected costs!

How long will it take to get my orders?

Delivery times vary based on the destination (order's shipping address) and the shipping method chosen at checkout.

For full details, please visit our Shipping page.

How can I track my order?

You can track your order on our Order Tracking page. Additionally, we will keep you updated on your shipment's progress via email.

Where do you ship from?

Android Homme operates from two warehouses: one in Manchester, UK, and the other in Los Angeles, California. We ship from the warehouse that ensures the shortest delivery time to your shipping address.

Does Android Homme accept returns?

Yes, if you're not completely satisfied with your purchase, you can return eligible items for a full refund within 30 days of purchase date. Returns must be unworn, in their original condition, and include the original packaging. Items shipped with a security tag must have the tag intact; returns without the tag or with a damaged tag may not qualify for a refund.

For full details, please visit our Returns page.

How do I return an order?

To initiate a return, visit our Returns Center. Before proceeding, we recommend reviewing our Returns & Exchanges policy for detailed information.

Does Android Homme offer free return shipping?

Yes, Android Homme provides free return shipping on select orders. To qualify for a free return label, your order must have been shipped within the United Kingdom or United States, and the product must have been purchased at full price.

For full details, please visit our Returns & Exchanges page.

How can I cancel a recently placed order?

To cancel a recently placed order, use our order cancellation form. Keep in mind that cancellations are only possible before the order is fulfilled.

Where can I buy new collections?

We have seasonal drops of new collections and so we’re continually uploading new styles. Keep an eye on our social media or sign up to our newsletter to keep ahead of the latest drops…

Is Android Homme true to size?

We work with industry-leading designers, product developers and manufacturers to ensure the sizing of our footwear meets standardized specifications. Our size chart is available in the Sizing page.

Where is the Android Homme size guide?

Our size chart is available in the Sizing page.

Where is Android Homme made?

Most Android Homme sneakers are handcrafted in Portugal, a region renowned for exceptional quality in footwear. Apparel and a small portion of our footwear production is carried in the Far East and Turkey.

Where can I buy Android Homme sneakers?

Our website holds the largest selection of Android Homme footwear available in the world. However, we also have an extensive list of global retail partners.

Which payment methods do you offer?

We accept all major debit cards and credit cards: Visa, Mastercard, American Express, Discover, Diners Club debit cards, Diners Club credit cards. You can also accept Apple Pay, Google Pay, and Shop Pay.

We also offer financing options via Klarna, Afterpay and Clearpay.

How do I use financing methods (Klarna, Afterpay and Clearpay)?

Android Homme has partnered with Klarna, Afterpay and Clearpay to make your shopping experience more flexible and convenient by allowing you to pay for your purchases over time.

Just shop at Android Homme and checkout as usual. At checkout, choose which financing method you would like to use. You will be directed to their website to register and provide payment details (if you’ve used your chosen finance method before, just log in to your account). Get an instant approval decision so you can complete your purchase.

Klarna

Klarna offers 3 different payment options:

Pay in full: Pay for your order right away.

Pay in 3 instalments: Spread the cost into 3 interest-free instalments, paid automatically every 30 days.

Pay in 30 days: Shop now and pay in up to 30 days with Klarna.

Klarna's Pay in 3/Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. klarna.com/uk/terms-and-conditions. For more information about Klarna, please visit https://www.klarna.com/

Afterpay

Afterpay gives you the ability to shop now while paying in 4 interest-free instalments over six weeks. Payments are made in four parts every two weeks without any interest or fees if you pay on time.

You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. For access to in-store, additional verification may be required. Late fees may apply. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license. The Afterpay Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. For more information about Afterpay, please visit https://www.afterpay.com/

Clearpay

Clearpay gives you the ability to shop now while paying in 4 interest-free instalments over six weeks. Payments are made in four parts every two weeks without any interest or fees if you pay on time.

Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service. For more information about Clearpay, please visit https://www.clearpay.com/

How do the financing methods work?

All financing methods perform a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Klarna, Afterpay and Clearpay assign your finance limit and you can begin shopping immediately.

Do you ship worldwide?

Yes. Android Homme is a global brand and we ship all over the world. We also have a global network of retail partners.

Having issues with your order?

In the unlikely event that you encounter any issues with your order, please contact us and our customer experience team will assist you.

Where is my order?

You can track your order on our Order Tracking page.

In the unlikely event that your order is delayed, please contact us and our customer experience team will assist you.

Why has my Android Homme order been cancelled because of fraud?

To protect our customers from online fraud, we operate the strongest fraud prevention checks available to us via our platform. While this helps in keeping your accounts and card details secure, it also means some payments cannot be processed.

Money is not held by us and is released back to your account by a third party.

Paying by PayPal is often a more secure way to pay due to the additional layers of security it employs to verify user identity. It could also be helpful to check your shipping and billing address are identical before placing your order.

As part of our international order policy and process to ensure transactions to protect both, you the customer and us, we may require additional identity information to corroborate the payment method and its accompanying address before any goods can be released for shipment. In these instances, our Customer Service team will be in contact promptly with you at the email address accompanying the order.

Why has my Android Homme order been cancelled by one of your Pay Later partners?

Klarna, Afterpay and Clearpay offer financing options that require credit authorization. Depending on your personal circumstances, authorization may or may not be granted. You will need to contact the company you have chosen directly for an explanation.

Why is my Android Homme order cancelled due to being out of stock?

Occasionally, our website fails to keep up with demand for our products and items that have suddenly become out of stock sometimes appear available to purchase for a short time. On the rare occasions this occurs, we will cancel your order and issue a refund right away.

How can I find out about Android Homme promo codes?

From time to time, we offer limited time promotions on certain products. The quickest way to find out about Android Homme offers, discounts and sale periods is to subscribe to our newsletter. We also occasionally advertise offers on our social media accounts. To follow us on your preferred social media, please see the Icons at the bottom of this page.