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Frequently Asked Questions
FAQs
The brand Android Homme was conceptualised in Los Angeles, California and our West Coast DNA is reflected in every pair of footwear.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We have seasonal drops of new collections and so we’re continually uploading new styles. Keep an eye on our social media or sign up to our newsletter to keep ahead of the latest drops…
We work with industry-leading designers, product developers and manufacturers to ensure the sizing of our footwear meets standardised specifications. For complete transparency, we provide detailed size guides on our website.
All sizes for our apparel can be found here: ANDROID HOMME SIZE GUIDE - ADD NEW LINK
Regrettably, we are unable to offer further sizing information on individual styles, although we make every effort to identify whether silhouettes are low, mid or high top in the product descriptions.
Android Homme sneakers are handcrafted in Portugal, a region renowned for exceptional quality in footwear.
Every piece of Android Homme premium footwear is designed with a dedication to luxury in mind. Each pair is thoughtfully constructed using equipoised proportions and a range of opulent textures and fabrics. Our sneakers are hand-crafted in Portugal and our packaging is created with sustainability in mind.
Our website holds the largest selection of Android Homme footwear available in the world. However, we also have an extensive list of global retail partners that are selected because of their premium proposition which are searchable online.
We accept all major debit cards and credit cards.
Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay and PayPal.
We also offer buy now pay later via Klarna, Laybuy and Clearpay – Learn more.
All transactions are processed via Shopify Payments or PayPal and are encrypted for your safety.
All payments must be made before your order is shipped to you.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
Additional validation and fraud checks are carried out internally.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company.
All financing methods perform a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Klarna, Clearpay and Laybuy assign your finance limit and you can begin shopping immediately.
Klarna
Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, at no extra cost. You can pay via credit or with a debit card in Klarna app or by logging into www.klarna.com/uk.
Clearpay
All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
Laybuy
Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin using Laybuy immediately. The first payment equal to one-sixth of the purchase price is due once your order is completed. The remaining 5 payments are taken each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.
To use Laybuy responsibly you must make sure that you can afford to repay the amount of each weekly payment as it becomes due.
Just shop at Android Homme and checkout as usual. At checkout, choose which financing method you would like to use. You will be directed to their website to register and provide payment details (visa or MasterCard). If you’ve used your chosen finance method before, just log in to your account. Then complete your order.
Yes. Android Homme is a global brand and we ship all over the world. We also have a global network of retail partners.
In the unlikely event that your order is delayed, please send an email to info@androidhomme.co.uk and our customer experience team will assist you.
Goods should be inspected on receipt and damage/shortages advised in writing to ourselves within 5 days.
If your order is missing, please send us an email to info@AndroidHomme.co.uk
Competitions are open to all residents of mainland United Kingdom, unless explicitly outlined in the advertisement. The Channel Islands and the Isle of Man are not included. Proof of UK residency may be requested.
We have the right to select an alternative winner if the terms and conditions of the competition have not been met.
Any employees or family members, including partners and common law spouses, of Android Homme, 2Squared Agency or any Android Homme retail partners are excluded from entry.
Prizes that involve apparel or footwear can only be offered in the sizes offered on the website.
For entrants who are under the age of 18, the details of a parent/guardian must be provided and signed authorisation needs to be granted for the prize to be awarded. Proof of identification will be required for all involved.
We may ask for proof of age and proof of identity to verify that an entrant is genuine.
Launch and closure dates for competition entries are indicated as part of each competition. Any and all entries received before the launch or following the end of the competition are invalid and will not be entered.
Any competitions requiring content submission must be genuine content, wholly owned by the entrant and free from any copyright restrictions or infringements.
Any entry deemed to be incomplete, inaccurate, inaudible, incomprehensible, or has not been received by the deadline is excluded from the competition.
Any expenses incurred in competition submissions are wholly the responsibility of the entrant.
At our sole discretion, we may refuse a prize if it is believed the entry is ineligible, in breach of laws or these terms and conditions. We may also decide to withhold or delay a prize at our discretion.
Any and all decisions made by us are final.
In entering competitions, entrants accept these terms and conditions and release Android Homme, 2Squared Agency or any 2Squared Agency brands from any liability by which we are unaware.
To protect our customers from online fraud, we operate the strongest fraud prevention checks available to us via our platform. While this helps in keeping your accounts and card details secure, it also means some payments cannot be processed.
Money is not held by us and is released back to your account by a third party.
Paying by PayPal is often a more secure way to pay due to the additional layers of security it employs to verify user identity. It could also be helpful to check your shipping and billing address are identical before placing your order.
As part of our international order policy and process to ensure transactions to protect both you the customer and us as the seller we may require additional identity information to corroborate the payment method and its accompanying address before any goods can be released for shipment. In these instances, our Customer Service team will be in contact promptly with you at the email address accompanying the order.
Klarna, Clearpay and Laybuy offer pay later credit facilities that require credit authorisation. Depending on your personal circumstances, authorisation may or may not be granted. You will need to contact the credit company directly for an explanation.
For more information about Klarna policies, please head to Klarna Customer Services
For more information about Clearpay policies, please head to Clearpay Help Centre
For more information about Laybuy policies, please head to Laybuy Help Dashboard
Occasionally, our website fails to keep up with demand for our products and items that have suddenly become out of stock sometimes appear available to purchase for a short time. On the rare occasions this occurs, we will try to offer you possible solutions
From time to time, we offer limited time promotions on certain products. The quickest way to find out about Android Homme offers, discounts and sale periods is to subscribe to our newsletter. We also occasionally advertise offers on our social media accounts. To follow us on Instagram, Facebook or Twitter please see the Icons at the bottom of this page.